Violence-Against-Women Reporting Tools — LBH APIK Jakarta

Handling incoming reports required coordination between partners, admins, and staff of the Legal Services Division.

Initial information came in through LBH APIK Jakarta's hotline, then was forwarded by an admin to the team handling legal services. Staff would then need to contact the partner again to complete the information through a form.

This process involved several stages of recording and moving data between tools. A clearer flow was needed to connect report intake with case documentation and data management.

An online reporting flow was built, mapping the process from the moment a report first comes in to when case data is recorded in the system.

This system is part of a broader effort to develop web-based violence-against-women reporting tools to support case documentation and data management.

Online Reporting Flow

01 — Report Intake

A partner or survivor contacts the LBH APIK Jakarta Hotline to submit a report.

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02 — Information Forwarded

The admin receives the message and forwards it to the Legal Services Division group for follow-up.

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03 — Form Completion

Legal Services Division staff contact the partner and request that they complete the Online Partner Form.

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04 — Documentation

Once the form is returned, staff upload the document to Google Drive as part of the documentation process.

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05 — Data Reporting

Form data is then planned to be entered into the Online Data Reporting Application, built to support case recording and data management.

• Web-based reporting application
• Online Partner Form
• Case documentation and data management

Development focused on translating the service process's requirements into a more structured digital reporting flow.

Rather than building a form or application in isolation, the existing workflow was mapped first: report intake → forwarded to the team → information gathering → documentation → data reporting.

• An online reporting flow connecting report intake with case documentation and data management.
• This project is part of the experience of building a documentation and reporting system for violence against women for LBH APIK Jakarta — recorded as a web-based case documentation and tracking system that supports anonymous reporting and case-data management.